Procure to Pay (P2P) Support & Dispute Management Analyst

Gratitude Inc

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11 hours ago

Procure to Pay (P2P) Support & Dispute Management Analyst

1-5 Year(s)

50 - 60 Thousand p.m

Bengaluru

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Job Description

Key Skills

Strong handson experience in P2P / Accounts Payable operations Working knowledge of P2P systems Knowledge of einvoicing models and invoice validation rules

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We are hiring a Procure to Pay (P2P) Support & Dispute Management Analyst to support supplier-facing P2P operations, invoice dispute resolution, e-Invoicing support, and Accounts Payable processes. The ideal candidate should have experience in P2P operations, supplier query management, invoice validation, dispute resolution, and ERP platforms such as SAP, Coupa, Ariba, or Oracle.

The role serves as a key interface between Suppliers, Accounts Payable, Procurement, and Business teams to ensure timely invoice processing, dispute closure, and adherence to service level agreements.

Location: Bangalore

Experience: 1–5 Years

Salary: 6–7 LPA

Key Responsibilities

Provide first-level and second-level support for supplier invoice and payment-related queries.
Manage supplier inquiries through email, ticketing systems, and P2P platforms.
Resolve invoice disputes including pricing mismatches, tax errors, duplicate invoices, quantity variances, and missing references.
Coordinate with Procurement, AP, and Business teams for dispute resolution.
Track dispute aging and ensure closure within SLA timelines.
Support supplier onboarding and e-Invoicing adoption initiatives.
Assist suppliers with invoice submissions, status tracking, and rejection management.
Support bulk invoice upload activities and data validation.
Maintain accurate documentation and reporting.
Drive customer satisfaction, First Touch Resolution (FTR), and process excellence.

Required Skills

Procure to Pay (P2P)
Accounts Payable
Invoice Processing
Invoice Dispute Management
Supplier Query Resolution
e-Invoicing
SAP AP
Coupa
Ariba
Oracle iSupplier
Excel Reporting & Reconciliation
SLA Management
Vendor Management
Problem Solving
Analytical Thinking

Preferred Qualifications

Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, or related field.
Experience in Shared Services, BPO, Finance Operations, or Accounts Payable environment.
Exposure to ERP-based P2P systems.

Important Note

Ex-TCS employees are not eligible to apply.
PAN Number and Date of Birth (DOB) are mandatory for profile creation.

Role

Account & Financial Services

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

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