PTP Helpdesk Specialist

Gratitude Inc

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5 hours ago

PTP Helpdesk Specialist

4-6 Year(s)

₹ 65 - ₹ 75 Thousand p.m

Kolkata

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Job Description

Key Skills

Analytical Organizational Time Management Stakeholder Knowledge of MS Office – Excel, PowerPoint, Word Problem-Solving Skills Very good/Excellent English language communication skills Expert knowledge of SAP or JD Edwards Has expert level experience in Excel using IF, SUMIFS, COUNTIFS, VLOOKUP, XLOOKUP, PIVOT, CELL REFERENCE, AVERAGE, AGEING, DATE FORMAT, TEXT to TABLE

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Job Description – PTP Helpdesk Specialist

Location: Kolkata
Experience: 4–6 Years
Salary: Up to ₹9 LPA
Band: BPO 3
Work Mode: 5 Days Work from Office
Shift: ANZ Shift (Starting around 2–3 AM IST)

Role Overview

We are looking for a PTP Helpdesk Specialist – Accounts Payable to handle vendor and internal stakeholder queries related to the Accounts Payable function. The role will involve managing helpdesk tickets, resolving AP-related queries within defined SLAs, coordinating with internal teams, and ensuring high-quality service delivery.

Key Responsibilities

Helpdesk & Query Management

Act as the first point of contact for vendor and internal AP queries.
Log, track, and resolve queries through helpdesk/ticketing systems.
Ensure timely resolution of queries within defined SLA timelines.

Accounts Payable Support

Support invoice processing, validation, and posting activities.
Handle invoice status, payment queries, vendor reconciliations, and escalations.
Coordinate with AP teams to resolve discrepancies and blocked invoices.

Vendor & Stakeholder Communication

Communicate with vendors through email and phone regarding invoice and payment issues.
Coordinate with Procurement, Finance, Treasury, and other internal teams.
Provide accurate and timely updates to stakeholders.

Process & Compliance

Ensure adherence to company policies, controls, and audit requirements.
Support month-end close activities related to AP helpdesk items.
Identify process gaps and suggest process improvements.
Maintain proper documentation and knowledge-sharing materials.

Required Skills

ERP & Systems

Expert-level knowledge of SAP or JD Edwards (JDE).
Strong proficiency in MS Excel, Word, and PowerPoint.
Advanced Excel knowledge, including:
- IF, SUMIFS, COUNTIFS
- VLOOKUP/XLOOKUP
- Pivot Tables
- Cell References
- AVERAGE
- Ageing
- Date Formatting
- Text to Table

Experience

Total 4–6 years of experience in P2P (Procure-to-Pay).
At least 2+ years of relevant experience as an SME in P2P/AP Helpdesk or similar processes.
Experience in reporting, compliance, stakeholder management, and handling stringent timelines.

Communication & Soft Skills

Excellent English communication skills—written and verbal.
Strong stakeholder and customer-handling skills.
High accountability, self-motivation, and a positive attitude.
Strong analytical and problem-solving skills.
Good time-management and organizational skills.

Other Requirements

Willingness to work in ANZ shifts starting around 2–3 AM IST.
5 days work from office is mandatory.
Candidate should be medically fit to work in the required shift.
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) will be required for profile creation.

Interested Candidates

Please complete the questionnaire below to help us assess your eligibility for the role:

Questionnaire: https://myglit.com/lateral/cref/ee96c45d8f

Note: Only candidates meeting the required P2P experience, ERP expertise, shift flexibility, and location/work-from-office requirements will be considered.

Role

Accounts Payable

Timings

Australian Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abhishek Kumar

Recruiter - Gratitude Inc

NA, india

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