Quality Analyst
Gratitude IncQuality Analyst
Job Description
Key Skills
25 candidate(s) have already applied for this Job. Apply now
Description / Requirements
IRING FOR QUALITY ANALYST (VOICE BACKGROUND)
Roles and Responsibilities
- Daily Call Monitoring as per the Quality Audit Template
- Sharing Required Feedback with FTE’s
- Motivating FTE’s to improve Quality Scores
- Coaching & Training on CQ Parameters
- Maintaing CQ Audit Data Base
- Reports & Process CQ Audits to be shared with Management
- Identify Root cause & provide solutions
Desired Candidate Profile
- Graduate + 1-2 years proven experience as QA
- Proficiency in English
- Ready to work in Domestic BPO
- Problem Solving & ready to do attitude
- Customer Centric Skills
Role
Analytics Manager
Timings
Flexible (Permanent)
Industry
Advertising / PR / MR / Events
Work Mode
NA
Process
Voice
Functional Area
Analytics & Business Intelligence
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Telecaller | Marine Lines Location | The Jobwala
The Jobwala1 - 10 Year(s)
₹ 20 - ₹ 30 Thousand p.m
Mumbai, India
1 - 3 Year(s)
₹ 50 - ₹ 75 Thousand p.m
Thane, India
Field Sales | Santa Cruz Location | The Jobwala
The Jobwala0 - 3 Year(s)
₹ 15 - ₹ 30 Thousand p.m
Mumbai, India
Customer Care | Mira Road Location | The Jobwala
The Jobwala0 - 2 Year(s)
₹ 10 - ₹ 20 Thousand p.m
Mumbai, India
Quality Analyst – Voice
Gratitude Inc4 - 10 Year(s)
₹ 60 - ₹ 75 Thousand p.m
Kolkata, India
Hiring for Quality Analyst
Gratitude Inc2 - 4 Year(s)
₹ 3 - ₹ 8 Thousand p.a
Mumbai, India
Telecaller | Mira Road Location | The Jobwala
The Jobwala2 - 3 Year(s)
₹ 10 - ₹ 15 Thousand p.m
Mumbai, India
Data Analyst (Japanese)
Gratitude Inc1 - 3 Year(s)
₹ 70 - ₹ 75 Thousand p.m
Thane, India
Customer Care- Dombivali Location: The Jobwala
The Jobwala0 - 2 Year(s)
₹ 20 - ₹ 25 Thousand p.m
Dombivli, India
Quality Analyst
Gratitude Inc1 - 2 Year(s)
₹ 20 - ₹ 50 Thousand p.m
Mumbai, India