Senior Quality Manager
Gratitude IncSenior Quality Manager
Job Description
Key Skills
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RESPONSIBILITY
1. Driving high performing teams
2. Analyzing &; reporting key contractual metrices
3. Leading monthly / quarterly business reviews with the customer
4. Assisting the solutioning team with domain insights / Creating solutions for businesses
5. Business Acumen &; results driven execution
REQUIRED TECHNICAL SKILLS
+ Six Sigma Black Belt certification from an industry leading institute / program.
MUST HAVE
+ Deep domain knowledge on US healthcare Payer functions
+ Lead, mentor, and execute Lean Six Sigma Black Belt projects focused on cost reduction, productivity improvement, and quality enhancement.
+ Use DMAIC / DMADV frameworks, statistical tools, and root cause analysis to solve complex business problems.
+ Partner with cross functional teams to identify improvement opportunities and develop project charters.
+ 3+ years of experience in process improvement, operations excellence, or quality management.
+ Strong knowledge of Lean tools (VSM, 5S, Kaizen, SMED, Kanban, etc.).
+ Deep understanding of Automation, AI, industry leading technology & its implementation. Exposure to digital transformation, automation, or analytics driven improvement.
GOOD TO HAVE
+ Soft Skills & Leadership Strengths
Role
Product Development Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Production / Service Engineering / Manufacturing / Maintenance
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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