Snr Manager

Gratitude Inc

1646 Views

16 hours ago

Snr Manager

10-12 Year(s)

₹ 10 - ₹ 15 Thousand p.m

Mumbai (vasai, mumbai central)

Job Description

Key Skills

MS Visio Project management Six Sigma Six Sigma Certification PMP Certification

1 candidate(s) have already applied for this Job. Apply now

Role Name / Designation Chief Manager Process Excellence Group

Business Group Service, Operations & Tech

Vertical Quality Assurance

Location Mumbai –Vashi

Reporting To Vice president Customer Experience

Stakeholder Management

Key Job Role & KPI details :

Job Role:

 Lead cross functional process improvement projects applying the process excellence methodology and thereby streamline and standardize customer impacting processes, to achieve reliable and reproducible results

 Evaluate and initiate six sigma improvement projects with focus on tangible business impact and timelines. Serve as project lead / project coach to the process improvement projects

 Run process workshops to assess the process capabilities, document the process maps / flows and identify and prioritize process improvement projects

 Prepare project updates ,business reports and presentations as required

 Review process notes/manuals to assess process construct, check risks and mitigants, provide insights on enhancing customer experience via process improvements/leveraging technology

 Plan and schedule business process reviews and ensure all business processes remain active at all times

 Plan, conduct and manage the internal and external ISO 9001 QMS audits across the organization

 Schedule refresher trainings as required for the internal auditors

 Monitor the Business Process Management tool for modelling of processes and manage rollout of new/revised business processes across the organization

 Apply for Business Excellence awards nationally and internationally

 Liaise with technology team for timely delivery of requirements shared and coordinate business user community for the execution of user acceptance test as well as tracking issues.

 Maintain repository of BRS documents with proper version control mechanism with BCP adherence.

 Strong analytical skills and logical ability with creative approach to problem-solving and excellent communication & supervisory skills.

 Hands on experience on Microsoft office tools and using macros in Excel

Required Qualification / Experience

Qualification:

Six sigma Black Belt certified with at least 2 years of experience post black belt certification. Preferably PMP certified.

Software competency: MS project, Visio

Experience: Overall 10 to 12 years of experience and of which minimum 2 years in a similar role in the customer service domain with exposure on handling national level role

Role

Others

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Top Management

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Akinleye Ezekiel Atanda

Recruiter - Gratitude Inc

NA, nigeria

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