Team Lead Help desk Job in Bangalore (Bangalore) at Grat | MyGlit

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Team Lead Help desk

Gratitude Inc

1241 Views

5 months ago

Team Lead Help desk

2-10 Year(s)

Bangalore (Bangalore)

Bangalore (Bangalore)

Job Description

Key Skills

Team Leader HR helpdesk operations

15 candidate(s) have already applied for this Job. Apply now

Skill: Team Lead - Helpdesk
Salary Range: up to 9 LPA
Headcount: 1
Band: BPO3 (Team Lead)
Location: Bangalore – Thin Campus
Shift Timing: US Shift | 5:30 PM IST – 3:30 AM IST

Role Purpose
The Helpdesk Team Lead oversees HR helpdesk operations, ensuring service quality,
SLA compliance, and effective team performance.
Key Responsibilities
• Supervise daily helpdesk operations and manage escalations
• Monitor SLA performance, quality metrics, and productivity
• Coach and mentor team members
• Prepare operational dashboards and management reports

**PAN and DOB is required to create employee profile in the database**
**Graduation is compulsory**

Role

Any Other

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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