Team Leader for US Banking Process
Gratitude IncTeam Leader for US Banking Process
Job Description
Key Skills
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Job Title: Team Leader – International Voice Process
Location: Goregaon East, Mumbai
Experience: Minimum 1 year as Team Leader (on papers)
Salary: ₹5 LPA – ₹5.5 LPA
About the Role
We are hiring a Team Leader – International Voice Process who can manage teams effectively, drive performance, and ensure high-quality service delivery.
Key Responsibilities
Manage team performance and daily floor operations
Maintain discipline, attendance, and reduce absenteeism
Ensure SLA and target achievement
Conduct performance reviews and feedback sessions
Monitor dashboards, reports, and team metrics
Handle escalations and ensure client satisfaction
Prepare rosters and manage shrinkage
Conduct audits and share feedback
Drive team engagement, retention, and motivation
Key Requirements
Minimum 1 year of Team Leader experience (on papers) in International Voice Process
Knowledge of AHT and WFM
Strong analytical skills with MS Excel proficiency
Good communication and leadership skills
Experience in handling teams and driving performance
Important Note
Only candidates meeting the TL experience criteria will be considered
How to Apply
Interested candidates must fill out the application form using the link below:
Apply Here (Mandatory Form):
https://myglit.com/lateral/cref/b49c963f4f
(Please fill in all details correctly. Incomplete forms may lead to disqualification.)
Next Steps
Shortlisted candidates will be contacted for further rounds
Ensure your contact details are accurate in the form
Role
Actuary Manager
Timings
Day Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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