Team Leader (International Voice Process)
Gratitude IncTeam Leader (International Voice Process)
Job Description
Key Skills
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We’re Hiring:
Join a global brand and one of the top companies to grow your career!
Location: Goregaon East
Role Overview:
We’re looking for an experienced Team Leader to manage, mentor, and drive performance for a dynamic team in an international voice process environment.
Key Responsibilities:
• Manage team discipline, attendance, and engagement
• Drive staff retention and team motivation
• Act as a bridge between managers and team members
• Ensure service quality, SLA achievement & target delivery
• Conduct performance reviews and feedback sessions
• Analyze dashboards, reports & team performance metrics
• Handle rostering, shrinkage & operational reviews
• Lead team-building initiatives and process improvements
• Monitor KPIs like AHT & WFM metrics
• Conduct audits and provide actionable feedback
Requirements:
• Minimum 1 year of Team Leader experience (on paper)
• Experience in International Voice Process
• Strong analytical skills & proficiency in MS Excel
Ready to take the next step in your leadership career?
Apply now and be part of a world-class organization!
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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