Team Leader
Gratitude IncTeam Leader
Job Description
Key Skills
7 candidate(s) have already applied for this Job. Apply now
Roles and Responsibilities:
- Responsible for maintaining discipline and absenteeism of team on the floor.
- Responsible for staff retention within the team.
- Coordination between Managers and Team Members.
- Ensure prompt and accurate service and achievement of targets.
- Responsible for Team Building & Implementation of Processes
- Team handling and Mentoring.
- Performance feedback session to be provided to agents.
- Analyze various reports including process dashboards & team performance reports.
- Should have working knowledge of AHT and WFM.
- Primary focus on achieving SLA.
- Motivating associates through effective management, career development & implementation of reporting mechanism.
- Timely Submission of Operations Review
- Preparing roster and manage shrinkage
- Conduct audits & share feedback with team members
- Monitor team performance and report on metrics
- Good analytical skills, expertise in MS Excel
Experience :
Need 1 year of Team Leader Experience on papers atleast in International Voice Process
Role
Assistant Manager/Manager -(Technical)
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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