Team Leader | US Banking Process
Gratitude IncTeam Leader | US Banking Process
Job Description
Key Skills
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Location: Goregaon East, Mumbai
Role: Team Leader – International Voice Process
Salary: ₹5 LPA – ₹5.5 LPA
Key Responsibilities:
• Maintain team discipline & manage absenteeism
• Drive team engagement and ensure staff retention
• Coordinate effectively between managers & team members
• Ensure service quality, accuracy & target achievement
• Lead team building and process implementation initiatives
• Mentor, coach, and provide performance feedback to agents
• Analyze dashboards, reports & team performance metrics
• Manage AHT, WFM, and SLA delivery
• Prepare rosters and manage shrinkage
• Conduct audits and share actionable feedback
• Submit timely operations reviews
• Use MS Excel for reporting and analysis
Eligibility Criteria:
• Minimum 1 year of Team Leader experience (on papers)
• Must have experience in International Voice Process
• Strong communication, leadership & analytical skills
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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