Team Leader-US Payroll Mumbai Customer Care Centre Officer MNC-B.P.O./B.P.S.

Gratitude Inc

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21 hours ago

Team Leader-US Payroll Mumbai Customer Care Centre Officer MNC-B.P.O./B.P.S.

4-8 Year(s)

75 - 100 Thousand p.m

Mumbai

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Job Description

Key Skills

Strong communication, leadership, and analytical skills Good Communication skills and ability to handle client escalations and client calls in English language. Stakeholder & Team Management Good exposure in to escalation management experience into US payroll and is handling a team on papers experience specifically into US payroll in Workday application Strong team handling experience

153 candidate(s) have already applied for this Job. Apply now

Role : US Payroll (Team Leader)
Location : Mumbai - Wellspring
Exp Range - 4 to 8 years
Should be okay with 24*7 flexible & night shifts. Only work from office.
Band: BPO 3/4
Salary Range: 9 - 12 LPA

Must Have Skill : Hands on experience of US payroll in Workday application and Team leading experience
Job Purpose: To process US payroll and Payroll related activities
Profile Requirement
⮚ Leading Teams with US Payroll customer
⮚ Coordinating with the client, Flexible and ensuring the deliverables are met on time
⮚ Analytical skills to identify issues and opportunities for improvement
⮚ Handling escalations and coming up to preventive measure / controls
⮚ Process On cycle / off cycle pay run
⮚ Good understanding of US Payroll processes
⮚ Meet the required productivity metrics as per defined target for the line of business
⮚ Understanding the critical requirements and do necessary follow ups with the stakeholders to get the required
information for processing the request
⮚ Good communication skills to coordinate with client and other stakeholders
⮚ Willing to work in US Shift (5:30 pm to 3:30 am and 6:30 pm to 4:30 am during day light saving)
⮚ Willingness to extend the shift to ensure the deliverables are met as per defined schedules
⮚ Liaising with the On site team and Vendors for faster resolution as per the SOP
⮚ 100% Work from Office

Competencies/Skills:
⮚ Knowledge of Workday Payroll ERP
⮚ Good oral & written communication to communicate with internal and external stakeholders
⮚ Customer focused, enthusiastic and flexible to be approached for win-win situation
⮚ Ability to adapt and work in a targeted environment as per the process requirement
⮚ Good analytical thinking, questioning, negotiating and influencing skills
⮚ Adaptable to change and ability to work under pressure to meet the daily / weekly targets ⮚ Should be customer
centric and be focused on delivering excellence as per the process ⮚ Basic keyboard proficiency and multitasking
while handling calls
⮚ Ability to work with the team and focus on the assigned accounts
⮚ Should be willing to work in night shifts / shift extension as per the client request
⮚ Effective MS office skills (MS Excel)

**PAN and DOB is required to create employee profile in the database**
**Graduation is compulsory**
**Former and/or current TCS/Tata employee is not accepted**

How to Apply

click here: https://gratitudejobs.com/lateral/cref/ee83155fd7

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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