Team Manager
Gratitude IncTeam Manager
Job Description
Key Skills
4 candidate(s) have already applied for this Job. Apply now
Role: Team Manager
Location: Indore, Madhya Pradesh
Experience: 3-4 years in team management (preferably in BPO/operations/case management)
Salary: Up to 9-11 LPA
Education: Graduation is compulsory
We are looking for an experienced Team Manager to lead a team of case management professionals in a fast-paced operational environment. The role involves driving team performance, ensuring service level objectives are met, handling escalations, and fostering continuous improvement.
Key Responsibilities:
- Monitor daily case progress, ensure timely updates, and maintain compliance with service level objectives.
- Act as an escalation point for complex cases and facilitate cross-functional collaboration for resolutions.
- Set clear performance goals, provide regular feedback, coach team members, and implement performance improvement plans when needed.
- Analyse performance data and KPIs to identify trends and improvement opportunities.
- Ensure adherence to policies, procedures, and regulatory requirements.
- Manage workload distribution and staffing to meet operational demands.
- Build strong relationships with stakeholders and maintain a strong customer-focused approach.
Required Skills:
- Strong leadership and team management skills with proven ability to motivate and develop team members.
- Excellent analytical skills to track, interpret performance data, and generate reports.
- Experience in identifying operational issues and driving process improvements.
- Strong stakeholder management and customer focus.
- Results-oriented mindset with a track record of achieving targets and SLOs.
Interested candidates with matching experience, please share your updated resume along with your current CTC, expected CTC, notice period, and responses to the screening questions below.
We look forward to hearing from talented professionals ready to lead and deliver exceptional results! Apply now.
Please share and repost to your network. Thank you!
Role
Customer Delivery Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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