Team Member Spanish
Gratitude IncTeam Member Spanish
Job Description
Key Skills
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Role/Skill: Team Member- Spanish
Location: Gurgaon
Language Required: Spanish
Location: Gurgaon
Experience: 1-3 Years
Band: BPO 1/2
Salary: 6-7 LPA
JOB REQUIREMENT:
100% WFO and 24x7 shifts including night shifts applicable by default.
Excellent verbal and written Spanish language along with English skills.
Prior International voice experience –B2B/B2C Collections.
Calling for payment on overdue invoices for buckets in scope
Doing maintenance on the account
Handling accounts / payment queries from accounts payable team
Interaction with other teams - billing, originations etc.
Payment application
Handling disputes and resolution
Invoice reconciliation - Credit rebills, Invoice splitting, PO change, Adjustments as per scope.
Basic Excel based reporting and analysis on assigned inventory
Daily task list wrt regular activities
PAN and DOB are required for profile creation**
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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