Technical Support Representative — Voice & Chat
Gratitude IncTechnical Support Representative — Voice & Chat
Job Description
Key Skills
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Salary: Up to 9 LPA
Joining: Immediate to 30 days (must join before end of March)About the Role
Provide technical support to global customers via phone and chat. Resolve software and device issues, ensure first-call resolution, and deliver a great customer experience. Opportunity to recommend relevant products/services when appropriate.Eligibility
- Graduate OR Undergraduate with 18+ months relevant technical support experience
- Excellent communication skills (English B2+; C1 preferred)
- Experience troubleshooting Windows, macOS, iOS, Android (minimum 1 year)
- Notice period: 0–30 days
Key Responsibilities
- Troubleshoot software and device issues across platforms
- Guide users on installation, configuration, and usage
- Diagnose client-server, API, and web performance issues
- Document cases in CRM and follow up within 24 hours
- Maintain professionalism and empathy with customers
- Identify cross-sell/upsell opportunities (training provided)
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Other
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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