AVP Training - Collections

Gratitude Inc

412 Views

18 hours ago

4-7 Year(s)

₹ 21 - ₹ 50 Thousand p.a

Mumbai, Bangalore

Job Description

Key Skills

Training Collections Process BPO Hiring

8 candidate(s) have already applied for this Job. Apply now

Work Location - Remote

Will have to travel to Bangalore or Mumbai office when required.

CTC - 50 lacs

POSITION DEFINITION:

This role will be responsible to lead the capability development teams across all

clients/engagements for the US Collection (Credit card) business. Is expected

to own and govern end to end learning interventions across all stages of the business.

This includes identifying and assessing current and future training needs, continuously

developing and improving training content and delivery methods, partner with content

design team to create e-learning courses and work with internal stakeholders and

clients to support in meeting key KPIs

KEY ACCOUNTABILITIES/ RESPONSIBILITIES:

AVP Training will be responsible for the following and will report into the

EVP Head of Capability Development

▪ Oversee all Training needs within all Firstsource Training Operations

▪ Meet KRA’s as agreed and any that may get added due to business needs

▪ Responsible for developing and maintaining a training and development

strategy for the Business

▪ Work with the business leaders and managers to identify gaps and implement

plans to close and improve

▪ To oversee and ensure delivery of key training and development projects

▪ Lead the Training function for migration of new businesses from the Client site to

desired work location.

▪ Work closely with the Client to understand their product/service and then

design/customize the training content to ensure efficient knowledge transfer as

may be required.

▪ Have a framework for instructional design and training evaluation

▪ Work closely with Training Managers in the design and delivery of learning

frameworks, practices and solutions during the development of the training

program. Propose learning methodologies to best suit target audience.

▪ Plan for resources (People and Infrastructure) in a timely manner to avoid delays

and likely impact on business deliverables.▪ Design and execute strong governance plans to communicate with the internal

Customers, Stakeholders and Clients to gain information, feedback and approval.

Role

Soft Skills Trainer

Timings

Flexible (Permanent)

Industry

Education / Teaching / Training

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Annabel Obominuru

Recruiter - Gratitude Inc

NA, nigeria

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