AVP Training - Collections

Gratitude Inc

395 Views

22 hours ago

5-17 Year(s)

₹ 17 - ₹ 50 Thousand p.a

Mumbai, Bangalore

Job Description

Key Skills

Training Collections Process BPO Hiring

8 candidate(s) have already applied for this Job. Apply now

POSITION DEFINITION:

This role will be responsible to lead the capability development teams across all clients/engagements for the US Collection (Credit card) business. Is expected to own and govern end to end learning interventions across all stages of the business.

This includes identifying and assessing current and future training needs, continuously developing and improving training content and delivery methods, partner with content design team to create e-learning courses and work with internal stakeholders and clients to support in meeting key KPIs

KEY ACCOUNTABILITIES/ RESPONSIBILITIES:

AVP Training will be responsible for the following and will report into the EVP Head of Capability Development

▪ Oversee all Training needs within all Firstsource Training Operations

▪ Meet KRA’s as agreed and any that may get added due to business needs

▪ Responsible for developing and maintaining a training and development strategy for the Business

▪ Work with the business leaders and managers to identify gaps and implement plans to close and improve

▪ To oversee and ensure delivery of key training and development projects

▪ Lead the Training function for migration of new businesses from the Client site to desired work location.

▪ Work closely with the Client to understand their product/service and then design/customize the training content to ensure efficient knowledge transfer as

may be required.

▪ Have a framework for instructional design and training evaluation

▪ Work closely with Training Managers in the design and delivery of learning frameworks, practices and solutions during the development of the training program. Propose learning methodologies to best suit target audience.

▪ Plan for resources (People and Infrastructure) in a timely manner to avoid delays and likely impact on business deliverables.

▪ Design and execute strong governance plans to communicate with the internal Customers, Stakeholders and Clients to gain information, feedback and approval.

Role

Assistant Manager/Manager (Technical)

Timings

Day Shift ()

Industry

BPO

Work Mode

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Calvin Ishima

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₹ 49 - ₹ 53 Thousand p.m

Noida, India

Details