Chat Support
Gratitude IncChat Support
Job Description
Key Skills
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Job Description: We are seeking enthusiastic individuals to join our team as Non-Voice (Chat Process) executives for our Night Shift. As a Non-Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information. You will be required to respond to customer inquiries, maintain accurate records of customer interactions, identify priority issues, and suggest process improvements to enhance customer satisfaction.
Responsibilities:
- Respond to customer inquiries and assist via chat in a timely and accurate manner.
- Identify and escalate priority issues to the relevant team for resolution.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify and suggest process improvements to enhance customer satisfaction.
- Stay up-to-date with product knowledge and process changes.
- Ensure adherence to company policies and guidelines.
Requirements:
- Excellent written communication skills in English.
- Strong attention to detail and accuracy.
- Ability to multitask and handle multiple chats simultaneously.
- Willingness to work Night Shifts.
- Freshers are welcome to apply.
Qualifications:
- Minimum educational qualification of a high school diploma or equivalent.
- Basic computer knowledge and typing skills.
- Ability to adapt and learn quickly.
Role
Assistant Manager/Manager -(NonTechnical)
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Chat
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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