Collection agent

Gratitude Inc

948 Views

1 year ago

Collection agent

1-3 Year(s)

20 - 40 Thousand p.m

Mumbai

Job Description

Key Skills

US Collections Credit & Collection Collections Process collections experience Experience in US Consumer Collections Operations

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Job Title: Voice Process Collections - Night Shift (UK&US shift)

We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift.

Salary- upto 26k , also depends on your last drawn salary!!

Responsibilities:

Respond to customer inquiries and provide assistance via call in a timely and accurate manner

Identify and escalate priority issues to the relevant team for resolution

Maintain accurate and detailed records of customer interactions and transactions

Identify and suggest process improvements to enhance customer satisfaction

Stay up-to-date with product knowledge and process changes

Ensure adherence to company policies and guidelines

Requirements:

Excellent written and talking communication skills in English

Strong attention to detail and accuracy

Ability to multitask and handle multiple chats simultaneously

Willingness to work in Night Shifts

Qualifications:

Minimum educational qualification of a high school diploma or equivalent

Basic computer knowledge and typing skills

Ability to adapt and learn quickly

Should have atleast 24 months of International BPO experience for SSC pass

HSC pass with atleast 18 months of BPO experience

Graduates should have atleast 12 months if experience

We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.

Role

Associate/Senior Associate -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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