Customer Associate

Gratitude Inc

393 Views

19 hours ago

Customer Associate

2-3 Year(s)

₹ 4 - ₹ 5 Thousand p.a

Mumbai, Navi Mumbai, Navi Mumbai Panvel, Thane

Job Description

Key Skills

Customer Service BPO Voice Process customer service analyst Customer service advisor Customer Care Call centre voice International voice Process

5 candidate(s) have already applied for this Job. Apply now

Attending training sessions to grow knowledge of products and to develop customer service skills.

Resolving phone, walk-in, mail, fax, and email customer inquiries.

Processing and logging incoming calls into the CRM system.

Identifying customer needs.

Forwarding and escalating inquiries to relevant individuals and departments.

Contacting customers to give them accurate feedback on the progress of their inquiries.

Providing outstanding customer service.

Updating customer information as required.

Maintaining confidentiality of information.

Performing other duties as the need arises.

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Pranjal Nimase

Recruiter - Gratitude Inc

NA, india

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