Customer care support executive (international voice)
Gratitude IncCustomer care support executive (international voice)
Job Description
Key Skills
88 candidate(s) have already applied for this Job. Apply now
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Team Member - Portuguese Language Expert
Gratitude Inc2 - 10 Year(s)
Confidential
Bangalore, India
French Expert Payroll Team Lead Mumbai
Gratitude Inc5 - 10 Year(s)
₹ 90 - ₹ 100 Thousand p.m
Mumbai, India
German Language Specialist – Cards Operations
Gratitude Inc2 - 10 Year(s)
₹ 50 - ₹ 1 Lacs p.m
Mumbai, India
International HR Services Team Lead- Mumbai
Gratitude Inc7 - 11 Year(s)
₹ 75 - ₹ 90 Thousand p.m
Mumbai, India
Third-Party Risk Management (TPRM) Analyst
Gratitude Inc5 - 10 Year(s)
₹ 70 - ₹ 90 Thousand p.m
Chennai, India
Buyer – Strategic Sourcing & Procurement
Gratitude Inc5 - 8 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Hyderabad, India
Financial Master Data Management expert-Hyderabad
Gratitude Inc4 - 19 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Hyderabad, India
Buyer – Strategic Sourcing & Procurement
Gratitude Inc5 - 8 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Hyderabad, India
CSA-Airlines Account -Gurugam
Gratitude Inc1 - 5 Year(s)
₹ 30 - ₹ 35 Thousand p.m
Gurugram, India
Data Analyst Portuguese
Gratitude Inc1 - 3 Year(s)
₹ 8 - ₹ 9 Thousand p.m
Thane, India