Customer Relations Officer (Australian Voice & Blended Process)
Gratitude IncCustomer Relations Officer (Australian Voice & Blended Process)
Job Description
Key Skills
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We’re seeking a proactive Customer Relations Officer to support customers in a blended process involving Australian voice interactions and digital communications.
Responsibilities:
- Provide detailed product guidance and resolve issues promptly.
- Handle trouble tickets and escalate concerns effectively.
- Promote digital tools for self-service.
Qualifications:
- Bachelor’s degree with excellent communication skills in Australian voice.
- Flexibility to work rotational shifts, including weekends.
Role
Customer Service Executive
Timings
Australian Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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