Customer service advisor

Gratitude Inc

2183 Views

20 hours ago

0-5 Year(s)

₹ 20 - ₹ 50 Thousand p.m

Mumbai (Kandivali)

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Job Description

Key Skills

Inbound BPO BPO Voice Process BPO Skills BPO Operations BPO industry BPO Call center International BPO BPO/ITES

140 candidate(s) have already applied for this Job. Apply now

Non Voice (Chat Process)

Night Shift We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift.

As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information. Responsibilities:

* Respond to customer inquiries and provide assistance via chat in a timely and accurate manner

* Identify and escalate priority issues to the relevant team for resolution

* Maintain accurate and detailed records of customer interactions and transactions

* Identify and suggest process improvements to enhance customer satisfaction

* Stay up-to-date with product knowledge and process changes

* Ensure adherence to company policies and guidelines Requirements:

* Excellent written communication skills in English

* Strong attention to detail and accuracy

* Ability to multitask and handle multiple chats simultaneously

* Willingness to work in Night Shifts

* Freshers are welcome to apply Qualifications:

* Minimum educational qualification of a high school diploma or equivalent

* Basic computer knowledge and typing skills

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Iris Rodrigues

Recruiter - Gratitude Inc

NA, india

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