Customer Service Agent
Gratitude IncCustomer Service Agent
Job Description
Key Skills
287 candidate(s) have already applied for this Job. Apply now
We are seeking a dedicated and friendly Customer Service Representative to assist our customers with their inquiries and concerns. The ideal candidate will have excellent communication and problem-solving skills to ensure a positive customer experience.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and friendly manner.
- Provide accurate information about products, services, and policies.
- Resolve customer issues and complaints promptly and effectively.
- Process orders, returns, and exchanges, ensuring accurate and timely execution.
- Maintain customer records and update information as necessary.
- Collaborate with other team members to address complex customer issues.
- Stay up-to-date on product knowledge and company policies to assist customers effectively.
- Meet or exceed customer service and performance targets.
- Uphold a positive company image through excellent customer service.
Role
Assistant Manager/Manager -(NonTechnical)
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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