Customer Service Agent

Gratitude Inc

3548 Views

17 hours ago

0-1 Year(s)

₹ 20 - ₹ 25 Thousand p.m

Mumbai, Thane
(Base Location for WFH)

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Job Description

Key Skills

Communication Customer Relations Customer Service Problem Solving english Customer Management BPO Voice Process Communication Skills Customer oriented BPO Skills BPO industry BPO Call center good communication skills International BPO BPO/ITES

281 candidate(s) have already applied for this Job. Apply now

We are seeking a dedicated and friendly Customer Service Representative to assist our customers with their inquiries and concerns. The ideal candidate should have excellent communication and problem-solving skills to ensure a positive customer experience.

Responsibilities include:

Handle customer queries and resolve issues.

Respond to customer inquiries via phone, email, or chat in a professional and friendly manner.

Provide accurate information about products, services, and policies.

Resolve customer issues and complaints promptly and effectively.

Process orders, returns, and exchanges, ensuring accurate and timely execution.

Maintain customer records and update information as necessary.

Collaborate with other team members to address complex customer issues.

Stay up-to-date on product knowledge and company policies to assist customers effectively.

Meet or exceed customer service and performance targets.

Uphold a positive company image through excellent customer service.

Permanent Work From Home

US Voice Process

24/7 Shifts

Week Offs: Any 2 rotational

Who can apply?

HSC/ GRADUATE + 6 months exp

Applicant must have excellent communication skills in English (Written and Verbal)

This will be WAHA - System will be provided

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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