Customer Service Associate
Gratitude IncCustomer Service Associate
Job Description
Key Skills
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Functional Title: Customer Service Associate
Process: International Voice – Banking & Cards
Reports To: Team Leader
Schedule: any shifts, majority being night and midnight shifts
Location: Malad , Mumbai / Thane
Hiring Grade: BPOZ, BPO1, BPO2, BPO3
Salary: Up to 9 LPA
Job Responsibility:
-Handle customer interactions daily with 0 availability time
-Ensure SLAs are met consistently at individual and team level.
-Meet and exceed all performance thresholds.
-Focus on Key KPI's like RSAT, AHT and customer experience.
-Constantly remain abreast with new changes
-Implement feedback and corrective actions to avoid repeat
instances
Skills Required:
-Excellent Communication Skills (Prior experience in contact
center is not mandatory)
-Strong Team Player
-Strong Domain Knowledge Preferred
-Strong feedback implementation skills
-Possess Positive attitude and know to promote brand value.
-Ability to work in any shifts, majority being night and midnight
shifts
Specifications:
-Open to all available shifts, staggered shifts, working on
weekends, 6 days working if need arises.
-9 hours of productive on call taking time per shift a day
-Self-motivated with leadership qualities
Qualification & Experience:
-Graduate and above with minimum 9 months and maximum 10
years of relevant experience in the contact center industry.
-HSC with minimum of 18 months and maximum of 10 years
relevant experience in the contact center industry
- B.E. / B.Tech with 3 years of experience.
Candidates shouldnt have significant gaps in the resume. His last experience should be in International voice process as Agent only in Mumbai or Thane
Interview Sequence:
HR - V&A - OPS
Fast Track Candidates: (V&A round exemption criteria)
BPO1 Grade: Any Graduate with 12 months of Experience will be exempted from V&A round and can be put to Ops round directly
BPOZ Grade: Any Undergraduate/HSC with 18-24 months of Experience Will be exempted from V&A round and can be put to Ops round directly
Role
Customer Service Executive
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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