Customer Service Executive
Gratitude IncCustomer Service Executive
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
We are looking for a Customer Service Executive with excellent communication skills in both English and Punjabi to join our International Voice team. The ideal candidate will have a minimum of 1 year of experience in a similar role and will be responsible for providing top-notch customer service to our clients via phone, email, and chat.
Responsibilities:
Answer customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer complaints and issues by providing accurate and timely solutions
Escalate complex issues to senior team members as required
Meet set targets for customer satisfaction, productivity, and quality
Continuously develop product knowledge and soft skills through training and coaching
Requirements:
Fluent in both English and Punjabi with excellent communication skills
At least 1 year of experience in a customer service role, preferably in an International Voice process
Ability to work in a fast-paced environment and under pressure
Strong problem-solving skills and attention to detail
Willingness to work in rotational shifts
Graduates in any discipline
Job Type: Full-time
Role
Telecalling/Telemarketing Executive
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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