Title: Customer Service Representative (Native Japanese Speaker) Location: KL Sentral, Malaysia Language Requirements: Native Japanese + B2 English (Japan Market) Work Schedule: Monday to Friday, 6:00 AM to 6:00 PM (9 hours per shift) Experience: Minimum 1 year in Customer Service Education: Diploma or above Salary: RM 10,000 per month Benefits: Work visa sponsorship and flight ticket provided

Description: We are seeking a Customer Service Representative fluent in native Japanese and proficient in English (B2 level, Japan Market) to join our team at KL Sentral, Malaysia. The ideal candidate should have at least 1 year of experience in customer service and hold a diploma or higher qualification.

Responsibilities:

• Provide exceptional customer service support via various channels (phone, email, chat) to Japanese-speaking customers.


• Address inquiries, resolve issues, and escalate complex matters as needed.


• Maintain accurate records of customer interactions and transactions.


• Collaborate with internal teams to ensure prompt resolution of customer concerns.


• Stay updated on product knowledge and company policies to provide accurate information to customers.


• Uphold service quality standards and contribute to continuous improvement initiatives.

Requirements:

• Fluent in native Japanese and proficient in English (B2 level, Japan Market).


• Minimum 1 year of experience in customer service roles.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Ability to work effectively in a team environment.


• Diploma or above in any field.


• Must be eligible to work in Malaysia.

Benefits:

• Competitive salary of RM 10,000 per month.


• Work visa sponsorship for eligible candidates.


• Flight ticket provided for relocation 


• Professional development opportunities.


• Positive and collaborative work environment.

If you meet the qualifications and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join us in providing outstanding support to our Japanese-speaking customers in the dynamic KL Sentral area.