Customer Service Representative

Gratitude Inc

924 Views

1 year ago

Customer Service Representative

0-4 Year(s)

10 - 45 Thousand p.m

Mumbai

Job Description

Key Skills

Communications Customer Service BPO Recruiter Customer Management Inbound BPO BPO Voice Process Communication Skills Customer oriented BPO Skills Customer Acquisition BPO Operations BPO industry Customer Engagement BPO Recruitment BPO Hiring Customer Care BPO Call center good communication skills International BPO BPO/ITES

2 candidate(s) have already applied for this Job. Apply now

Join our team and provide exceptional customer support!

Responsibilities include :

Respond promptly and courteously to customer inquiries via various communication channels (phone, email, chat, etc.).

Provide accurate information and guidance to customers regarding products, services, policies, and procedures.

Assist customers in troubleshooting and resolving issues they may encounter, striving for first-contact resolution whenever possible.

Maintain a deep understanding of our products and services to address customer inquiries effectively.

Maintain a positive and professional demeanor at all times, ensuring that customers feel valued and respected.

Stay up-to-date with industry trends and customer service best practices to enhance your performance.

Qualifications:

HSC + 1 Year Experience in BPO

Graduates + 9 Months Experience in BPO Excellent verbal and written communication skills.

Strong problem-solving and decision-making abilities. Adaptability and flexibility to handle a variety of customer interactions.

Positive attitude and willingness to learn and adapt in a dynamic environment.

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs | Jobs | Customer Service Representative in Mumbai & Delhi

Jonathan Menezes

Recruiter - Gratitude Inc

NA, india

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