Customer Service Representative(CSR)
Gratitude IncCustomer Service Representative(CSR)
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
We are looking for skilled Customer Support Representatives to join our team for the UK/US process. The role involves interacting with customers over the phone to address their queries and concerns. The ideal candidate should possess excellent communication skills, both verbal and written, and have a customer-centric approach.
Key Responsibilities:
- Handle customer queries and concerns through phone, email, and chat.
- Provide effective and timely resolutions to customer issues.
- Ensure customer satisfaction and retention.
- Update customer information and interactions in the company's database.
- Adhere to the company's policies and procedures.
Requirements:
- High school diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Customer-centric approach.
- Ability to work in a fast-paced environment.
- Willingness to work in 24/7 rotational shifts.
- Comfortable with a 5-day work week and 2 rotational offs.
Role
Telecalling/Telemarketing Executive
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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