Customer Support Executive – International Voice Process

Gratitude Inc

567 Views

4 days ago

1-2 Year(s)

₹ 5 - ₹ 7 Lacs p.m

Hyderabad

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Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Technical Support Upselling International BPO International voice Process Trouble shooting SaaS support

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Hiring: Customer Support Executive – International Voice Process (Hyderabad)

Location: Hyderabad
Experience: International Voice Process (Mandatory)
Salary: Up to ₹7 LPA
Qualification: Graduation Mandatory
⏳ Notice Period: Immediate Joiners Only

Job Responsibilities

Handle international customer interactions via voice (chat/email support experience is an added advantage).
Deliver excellent customer service by achieving First Call Resolution (FCR) wherever possible.
Resolve customer queries related to subscriptions, billing, refunds, cancellations, invoices, and account access.
Assist customers with software installation, activation, login issues, password recovery, and troubleshooting.
Provide guidance on product features, upgrades, downgrades, add-ons, and license usage.
Accurately document customer interactions in the CRM and ensure timely case follow-up.
Troubleshoot customer issues using product knowledge, documentation, and diagnostic skills.
Identify opportunities for customer retention, cross-selling, and upselling while maintaining a customer-first approach.
Meet operational KPIs and sales targets while adhering to company processes and quality standards.

Mandatory Requirements

Graduate (Mandatory).
International Voice Process experience (Mandatory).
Excellent verbal and written English communication skills (B2/C1 level preferred).
Experience in cross-selling and upselling.
Strong analytical, troubleshooting, and problem-solving skills.
Willingness to work in rotational shifts, including night shifts (Non-negotiable).
Immediate joiners only.
Salary expectation should be within ₹7 LPA.
Must be willing to work from the Hyderabad office.

Good to Have

Experience supporting SaaS products.
Knowledge of Windows, macOS, Android, and iOS troubleshooting.
Experience handling CRM tools and customer case management.

Mandatory Questionnaire

Before your profile can be considered, please complete the questionnaire using the link below.

Questionnaire Link: https://myglit.com/lateral/cref/df2106b773

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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