Customer Support Executive
Gratitude IncCustomer Support Executive
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Notice Period 0- 30 Days Only
Customer Service Agent Job Responsibilities and Duties:
• Answer incoming calls, respond to emails and chats
• Explain company’s features, products, and services
• Make billing adjustments in accordance with company policies
• Assist customers with service or feature modifications on account
• Respond to any disruption of service issues
• Open trouble ticket depending on the nature of the service issue
• Analyse, isolate and diagnose customer service trouble
• Route ticket to appropriate department for resolution
• Provide existing trouble ticket status to customers
• Coordinate customer premise visit with on-ground team
• Escalate customer complaints in accordance with company polices
• Apply card payments, funds transfer & check payments to customer accounts
• Respond to any customer general inquiries and
• Redirect calls not related to the Services
Customer Service Agent Qualifications and Skills
• Bachelor’s degree
• Proficient in relevant computer applications and systems
• 0-2 years of experience in a call centre environment
• Knowledge of customer service practices and principles
• Professional phone etiquette
• Exceptional listening and conflict resolution skills
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
• Willingness to co-operate with others and work to team and business goals
• Working availability during operational hours and working to a rotating roster.
Weekend and evening work will be required
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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