Delivery Head

Gratitude Inc

1508 Views

20 hours ago

Delivery Head

15-20 Year(s)

₹ 4 - ₹ 10 Thousand p.a

Chennai

Job Description

Key Skills

Finance Leadership Operation Skills Wealth Management Delivery Head banking operations

5 candidate(s) have already applied for this Job. Apply now

The role is of Customer Leader - Retail Banking Operations, Credit card Ops, Mortgages and Payments. Unit caters to Banking Operations for one of our top clients in Canada. Due to the geography serviced by unit, it asks the candidate to work in India Night Shift (4 PM IST - 4 AM IST).

Key Responsibilities

Candidate will be required to manage client relationship at an operation level

Responsible for delivery of the scope of Services (Single point of contact)

Lead a group of 2 to 3 Delivery Leaders and guide them successfully to manage respective domains

Responsible for Account P&L, Gross Margin, meeting revenue and GM targets

Support Pre-Sales and COE teams in RFI/ RFP work and domain studies

Candidate will also be expected to manage feedback (VOC), monitor & implement re-engineering initiatives/ transformation projects

Chennai site related responsibilities in liaisoning with various teams

Person Specification :

Candidate would be expected to have strong people management skills, business acumen & possess Thought Leadership

Competencies/Skills:

People Management

Operations Background

Effective client interaction

Good communication & presentation skills - Ability to liaison with senior Management

Process Driven and has an eye for detail

Self motivated, willingness to take on challenges and adaptable to change

Understand Business Needs: costs, resource planning, Billing, SPOC etc.

Problem-solving, analytical and networking skills across various functions

Strategic thinking and planning

Qualifications: MBA (preferable)

Essential:

MBA with background of Commercial Lending, Trade Finance and Wealth Management operations of 15+ years, Must have managed a team of 200+ Team Members through 2 to 3 Delivery Leads

Desirable Certification:

GB / BB certified

Role

Accounts Manager

Timings

Flexible (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Process

Non-Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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