Delivery Manager - Insurance (Life & Pension)

Gratitude Inc

1559 Views

18 hours ago

7-10 Year(s)

₹ 90 - ₹ 140 Thousand p.m

Nagpur (Nagpur)

Job Description

Key Skills

Team Leader Insurance Skills Service Delivery Manager Excellent English communication and presentation skills flexible to work general shift Life and Pension (any insurance would do)

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Job Title: Delivery Manager – Insurance (Life & Pensions)

Location: Nagpur (Work from Office)

Experience: 7 to 10 years

Salary: Up to ₹17 LPA

Shift: 24×7 rotational shifts.

What You Will Do

Lead and manage a team of 100+ people in customer service & operations

Make sure the client is happy, all targets are met, and the project makes profit

Be the main point of contact for the client – attend daily/weekly/monthly meetings

Improve processes, reduce cost, and bring new ideas

Help in hiring, training, and planning team size

Handle risks, escalations, and contract terms

What We Need from You

7–10 years of experience

At least 4–5 years working in Insurance BPO (Life & Pensions is best, but any insurance is okay)

Already managed teams of 80–150 people in a BPO

Good at talking to clients and senior people

Know how to handle SLAs, reports, governance meetings

Comfortable working in changing situations and tight deadlines

Good English and presentation skills

Must-Have

Full-time graduation degree (regular college, no distance)

Ready to work from Nagpur office in night shifts

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

Insurance

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

David Abulu

Recruiter - Gratitude Inc

NA, nigeria

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