Employee Data Governance Specialist – SME
Gratitude IncEmployee Data Governance Specialist – SME
Job Description
Key Skills
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Tata Consultancy Services | Employee Data Governance Specialist – SME
Location: Mumbai, India | Work Setup: Onsite | Shift: 24_7 Flexible, Extended hours as needed
Job Type: Full-time | Band: BPO 3 |
Experience: 4–8 Years [JD: 4-6 yrs must-have]
Job ID: 415068 | Salary: Up to 9 LPA
Role Summary
Provide high-efficiency HR support for onshore US & Europe employees. Own Employee Data Management [EDM], HR Admin, and Hire-to-Retire lifecycle transactions in Workday + ServiceNow. Act as SME for data hygiene, reporting, and transactional accuracy.
Key Responsibilities
- HR Transactions & Data Management: Process Workflow, ServiceNow Cases, and Workday activities. Handle Promotions, Personal data changes, Separations, Cost center changes, Transfers, and Compensation changes in Workday modules
- Workday SME Activities: Expert in Workday Inbox/filters management. Use Sandbox for Workday testing. Validate employee records for data hygiene and reporting accuracy
- Reporting & Governance: Prepare and publish weekly and monthly reports. Support data/records management to ensure high data quality standards
- Team & Transition Support: Coach team members as needed. Deliver training sessions. Lead by example. Experience in pilot transitions is a value-add
Knowledge & Experience – Must Have
- Experience: 4–6 years in US and Europe HRO verticals. Hire-to-Retire HR transactions: EDM, HR Admin, Employee Lifecycle events
- Systems: Expert-level knowledge of Workday and ServiceNow is mandatory. Workday Reporting experience preferred
- Competencies: Strong communication, problem-solving, and resolution skills. Multi-tasking, confidentiality, independent working, and strong organization. Ability to work on deadlines under pressure
Education & Skills
- Education: Bachelor’s degree in any discipline. Basic MS-Office knowledge required
- Soft Skills: Ability to coach, deliver training, and lead by example
Working Conditions
24_7 shift flexibility required. Work from Office only – No WFH. Must be agile to extend hours to meet deadlines without prompting
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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