Head of Contract Centre
Gratitude IncHead of Contract Centre
Job Description
Key Skills
7 candidate(s) have already applied for this Job. Apply now
Job Purpose
The role incumbent will be responsible for running the customer contact centre through our in-house team and the outsourced partner. Role Set up and lead the contact centre operations for both voice and non-voice channels. Voice channel will include both inbound and outbound operations. Non-voice channel will include chat, social media, email. Set up and lead the customer grievance desk Set up end to end contact centre process in collaboration with all other functions like Operations, Collections, Credit, Sales etc. Ensure continuous improvement, cost & people efficiency, learning & development of the service delivery officers Manage key contact centre relationships – technology and people partners Ensure highest standards in service delivery resulting in customer satisfaction and delight. Ensure quality assurance, compliance, regulatory and legal obligations are met across all interactions.
Required someone from banking handling contact centre profit and loss
Salary- 40-50 Lakhs
depends on the last drawn salary.
Role
Any Other
Timings
Flexible (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Team Member - Spanish (Gurgaon)
Gratitude Inc1 - 3 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Gurugram, India
HR Specialist – Employee Relations & Case Management
Gratitude Inc5 - 8 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Mumbai, India
Team Member - Portuguese Language Expert
Gratitude Inc2 - 10 Year(s)
Confidential
Bangalore, India
PTP MDM Team Lead
Gratitude Inc8 - 12 Year(s)
Confidential
Kolkata, India
Customer service Bpo job with Amazing Salary+Inc.
Gratitude Inc1 - 10 Year(s)
₹ 45 - ₹ 60 Thousand p.m
Hyderabad, India
Hiring For International BPO in Malad
Gratitude Inc1 - 9 Year(s)
₹ 35 - ₹ 50 Thousand p.m
Mumbai, India
CSA -Domain Utilities -Kolkata
Gratitude Inc1 - 9 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Kolkata, India
Procurement & Vendor Master Lead
Gratitude Inc5 - 10 Year(s)
₹ 70 - ₹ 85 Thousand p.m
Hyderabad, India
URGENT! Category Manager - Indirect Sourcing
Gratitude Inc8 - 10 Year(s)
₹ 130 - ₹ 160 Thousand p.m
Hyderabad, India
10 - 15 Year(s)
₹ 1.1 - ₹ 1.5 Lacs p.m
Chennai, India