HR Helpdesk Agent

Gratitude Inc

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1 month ago

HR Helpdesk Agent

1-6 Year(s)

50 - 60 Thousand p.m

Bangalore

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Job Description

Key Skills

Problem Solving Remedy HR systems and tools. ITSM Tools: ServiceNow, JIRA, or similar platforms Excellent communication skills - written and verbal

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Role/Skill: HR Helpdesk Agent

Location: Bangalore
Experience: 1 to 6 years
Band: BPO 1/2
Salary: 6–7 LPA

Overview

The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR-related queries (primarily calls) from client employees, line managers, vendors, and third parties based on defined procedures, instructions, and the available knowledge base. Queries may relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning & Development, T&A, and other HR-related topics.

The role requires handling queries within the defined SLA timelines with high accuracy and focus on first-call resolution.

Work Requirements

Rotational shifts on a 24/7 basis
5 days Work From Office mandatory
Mostly US Night Shifts
No remote working option

Eligibility Criteria

Graduate in any discipline
1–6 years of experience
International Voice Process experience – Mandatory
Domestic Voice experience will not be considered
US Voice Process experience – Preferred
International HR Helpdesk experience – Preferred
Basic computer knowledge required (MS Office)
Typing speed: 30 WPM with 100% accuracy

Preferred Skills

Knowledge of HR systems/applications
Experience with tools like ServiceNow, Remedy
Understanding of SLAs and Telephony tools like Avaya
Excellent communication and problem-solving skills

Core Responsibilities

Handle HR Helpdesk queries as per process guidelines
Log and maintain ticket details accurately
Follow data privacy and compliance procedures
Deliver quality customer support with first-time resolution focus

Important Notes

Ex-TCS employees are not eligible to apply
PAN and DOB are mandatory for profile creation

Questionnaire Link

Please fill out the below questionnaire form:
https://myglit.com/lateral/cref/5a408b4e25

Note: Filling out this form is mandatory for the further recruitment process.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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