International Customer Service

Gratitude Inc

1340 Views

18 hours ago

1-3 Year(s)

₹ 20 - ₹ 50 Thousand p.m

Mumbai

Job Description

Key Skills

BPO Voice Process BPO Skills BPO Operations BPO Call center International BPO BPO/ITES

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International Customer Service (UK Voice/Chat Process)

Position: International Customer Service Representative

Location: Mumbai, India

Salary Range: INR 28,000 - 40,000 per month

Job Summary:

We are seeking an experienced International Customer Service Representative to join our team in Mumbai. The ideal candidate will have at least one year of international experience in a Business Process Outsourcing (BPO) environment, handling customer queries and providing excellent service.

Responsibilities:

-Respond promptly and professionally to customer inquiries through voice calls and chat interactions.

-Provide accurate information regarding products, services, and order status to customers.

-Assist customers in resolving issues, concerns, or complaints, ensuring timely and effective solutions.

Requirements:

-Minimum of one year of international customer service experience in a BPO setting.

-Proficiency in spoken and written English, with a neutral accent and excellent communication skills.

-Ability to handle customer inquiries effectively and efficiently through both voice and chat channels.

-Familiarity with UK customer service standards and cultural nuances.

-Strong problem-solving skills with the ability to think quickly and provide suitable resolutions.

If you meet the requirements and are ready to provide exceptional customer service to our UK-based clients, please submit your application with your updated resume

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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