Job Title: Customer Service Specialist

Gratitude Inc

2219 Views

20 hours ago

1-3 Year(s)

₹ 25 - ₹ 50 Thousand p.m

Mumbai

Job Description

Key Skills

Communications Customer Relations Customer Service Mobile Communications Customer Management BPO Voice Process Communication Skills Customer oriented BPO Skills BPO Operations BPO industry Customer Engagement BPO Recruitment BPO Hiring BPO Call center good communication skills International BPO BPO/ITES Management BPO bpo

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Job Title: Customer Service Specialist

Join our team and provide exceptional customer support!

Responsibilities include :

Respond promptly and courteously to customer inquiries via various communication channels (phone, email, chat, etc.).

Provide accurate information and guidance to customers regarding products, services, policies, and procedures.

Assist customers in troubleshooting and resolving issues they may encounter, striving for first-contact resolution whenever possible.

Maintain a deep understanding of our products and services to address customer inquiries effectively.

Maintain a positive and professional demeanor at all times, ensuring that customers feel valued and respected.

Stay up-to-date with industry trends and customer service best practices to enhance your performance.

Qualifications:

HSC + 1 Year Experience in BPO Graduates

+ 9 Months Experience in BPO Excellent verbal and written communication skills.

Role

Manager -Customer Service

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jonathan Menezes

Recruiter - Gratitude Inc

NA, india

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