Lead MDM
Gratitude IncLead MDM
Job Description
Key Skills
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Job Requirements*
• Strong English communication skills (written & verbal)
• Proven Root Cause Analysis (RCA) capability – mandatory
• Hands-on experience in reconciliation (Recon) and MIS reporting
• Proficiency in MS Office (Excel, PowerPoint, Outlook)
• Hands-on experience with SAP HCM and Employee Central (EC) – mandatory
• Exposure to Data Quality & Governance frameworks – preferred
Knowledge and Hands-on experience of India Labour Laws – mandatory
Manage a team of 15 team members across multiple locations
Key Responsibilities*
• Perform and review MDM transaction processing activities
• Manage overall Employee MDM process for various location
• Handle employee master data changes in SAP HCM & EC
• Perform reconciliations and resolve discrepancies
• Conduct Root Cause Analysis for recurring data issues
• Prepare and publish MIS reports and dashboards
• Ensure adherence to data governance, SOX and audit requirements
• Support stakeholders and participate in continuous improvement initiatives
Job Qualifications & Skills
Master Data Management (MDM)
Analytical thinking, attention to detail, communication, stakeholder management, performance management, team-managerial competencies, conflict management
Graduate in any discipline
SAP HCM / SuccessFactors – Preferred
PAN and DOB are required for profile creation
Role
Lead Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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