Urgent required Manager – Marketing Operations for a leading Advertising company at Goregoan

Our client is a part of a global brand Gannett which owns USA Today Network (North America’s largest selling newspaper). Our services form the backbone of the sales teams giving them the confidence of turnaround times and quality assurance. With our consistent efforts to provide the best value to our advertisers, our India team has grown from less than 10 people in 2006 to 700+ employees in 2023. ReachLocal offers online marketing products and solutions in three categories: digital advertising, software, and web presence. We operate in the United States, Canada, Australia, New Zealand, UK, and India.

Job Summary:

 Organize and oversee the daily Marketing Operations to ensure the business is well-coordinated and performing efficiently as well as effectively

 Maximize efficiency and effectiveness of operations through extensive process analysis and interdepartmental collaboration

 Work closely with stake holders (Offshore & Onshore) to plan and manager the overall business success strategy

Key Responsibilities:

 Accountable for meeting key business metrics like Productivity, Quality, SLA, etc.

 Defining measures of success of each process and track it to showcase the performance of the overall team.

 Liaise with superior to make decisions for operational activities and set strategic goals

 Collaborate with the leadership team to build an environment of collective responsibility and accountability

 Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

 Translate business requirements and hypotheses into analyses and insights to aid business decision making

 Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements

 Oversee customer support processes and organize them to enhance customer satisfaction

 Evaluate overall performance by gathering, analyzing, and interpreting data and metrics

 Play a leading role in driving career progression of the team

Requirements and Key Skills:

 Through knowledge of Digital Marketing

 Excellent organizational and leadership abilities

 Outstanding communication and interpersonal skills

 Experience in Project management

Qualifications & Experience

 Bachelor’s degree in Business Administration, Marketing, Computer Science, management information systems, or related discipline, MBA is preferred

 10+ years of overall experience with minimum 3+ years of people management experience

 Experience in handling a large team of members

Location