Job Title : PTP Helpdesk Specialist

Job Summary

The PTP Helpdesk Specialist will be responsible for handling vendor and internal stakeholder queries related to Accounts Payable and Procure-to-Pay processes. The role involves acting as the first point of contact for AP queries, managing helpdesk tickets, resolving invoice and payment-related issues within defined SLAs, and coordinating with AP, Procurement, Finance, and Treasury teams. The specialist will also support invoice processing and validation, vendor reconciliations, blocked invoice resolution, month-end close activities, compliance requirements, and process improvement initiatives. Strong SAP or JD Edwards knowledge, advanced Excel skills, excellent communication, analytical ability, and experience handling AP calls are essential for the role.

Key Responsibilities

Act as the first point of contact for vendor and internal stakeholder AP queries.
Log, track, and resolve queries through helpdesk/ticketing systems.
Ensure queries are resolved within defined SLA timelines.
Support invoice processing, validation, and posting activities.
Handle invoice status and payment-related queries.
Perform vendor reconciliations and manage escalations.
Coordinate with AP teams to resolve discrepancies and blocked invoices.
Communicate with vendors through email and phone regarding invoice and payment issues.
Work closely with Procurement, Finance, and Treasury teams.
Provide accurate and timely updates to stakeholders.
Ensure compliance with company policies, controls, and audit requirements.
Support month-end close activities related to AP helpdesk items.
Identify process gaps and suggest process improvements.
Maintain proper documentation and support knowledge sharing.

Required Qualifications & Experience

4–6 years of experience in PTP/P2P.
At least 2+ years of relevant experience handling AP calls and working as an SME in similar processes.
Strong experience in Accounts Payable and Procure-to-Pay processes.
Expert-level knowledge of SAP or JD Edwards.
Strong experience in reporting and compliance.
Experience interacting with stakeholders and managing stringent timelines.

Required Skills

Accounts Payable / Procure-to-Pay.
SAP or JD Edwards.
Advanced Microsoft Excel.
AP Helpdesk & Query Management.
Vendor Communication & Stakeholder Management.
Invoice Processing and Validation.
Vendor Reconciliation.
SLA Management.
Strong analytical skills.
Excellent English communication skills.

Advanced Excel Skills

IF
SUMIFS
COUNTIFS
VLOOKUP
XLOOKUP
Pivot Tables
Cell References
AVERAGE
Ageing
Date Formatting
Text to Table

Work Requirements

ANZ shift starting approximately 2:00–3:00 AM IST.
5 days Work From Office is mandatory.
Must be comfortable communicating with vendors by email and phone.
Must be able to work with stringent timelines and SLA requirements.
Must maintain a positive and customer-focused approach.
Must be medically fit to operate during the ANZ shift.

Important Eligibility

Ex-TCS employees cannot apply.
PAN and DOB are required for profile creation.

Role

Accounts Payable

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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