OHL Transformation Lead – Media Domain / Trust & Safety

Gratitude Inc

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2 days ago

OHL Transformation Lead – Media Domain / Trust & Safety

10-15 Year(s)

Kolkata

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Job Description

Key Skills

Process Management python using selenium Trust and Safety Operations

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OHL Transformation Lead – Media Domain / Trust & Safety

Location: Kolkata / Mumbai
Experience: 8–15+ Years
Employment Type: Full-Time | Permanent
Work Model: Hybrid/Onsite (As per Business Requirement)

About the Role

We are hiring experienced Transformation Leads to drive AI-led transformation initiatives across Media Domain and Trust & Safety operations. The ideal candidate will lead large-scale automation, process transformation, AI adoption, and operational excellence while working closely with business stakeholders, technology teams, and delivery organizations.

If you have experience in automation strategy, AI transformation, process optimization, content operations, or media platforms, this is an excellent opportunity to work on enterprise-scale digital transformation programs.

Role 1: Transformation Lead – Media Domain

Key Responsibilities

Drive AI-first automation strategy across Media Domain operations.
Lead automation initiatives for OTT Streaming, Ad Operations (AdTech), and Content Management platforms.
Design scalable automation frameworks to improve quality, productivity, and release velocity.
Implement GenAI-driven automation including:
- Intelligent test generation
- Self-healing automation
- Predictive quality engineering
Validate data pipelines, reporting systems, and analytics platforms.
Ensure automation governance, compliance, and audit readiness.
Drive automation across Web, Mobile, and Connected Devices.
Manage automation execution, defect lifecycle, and release quality.
Collaborate with distributed engineering teams and business stakeholders.
Track KPIs through dashboards and quality metrics.

Required Technical Skills

Python
Java
JavaScript
Selenium
Playwright
Cypress
AWS / Azure / GCP

Preferred Experience

AI-led Quality Engineering
Automation Transformation
OTT Platforms
Media & Entertainment
Ad Operations
Digital Content Platforms

Role 2: Transformation Lead – Trust & Safety

Key Responsibilities

Lead AI-driven transformation across Trust & Safety operations.
Transform Data Annotation, Localization, AI Data Training, and Content Moderation workflows.
Build Human-in-the-Loop operational models.
Improve operational efficiency, quality, SLA adherence, and productivity.
Translate platform policies into scalable operational processes.
Ensure compliance with platform policies, legal regulations, and content standards.
Collaborate with AI/ML teams to improve model performance.
Identify harmful content trends, abuse patterns, and operational risks.
Drive transformation roadmap, solution design, RFIs, RFPs, and client engagements.
Present business insights and recommendations to leadership and customers.

Required Skills

Trust & Safety Operations
Content Moderation
Data Annotation
AI Data Training
Localization
AI/ML Ecosystems
Annotation Tools
Process Improvement
Lean / Six Sigma (Preferred)
Excel & BI Reporting

Preferred Experience

AI-led Operations Transformation
Human-in-the-Loop Systems
Risk & Compliance
Content Safety Platforms

Leadership Expectations

Experience leading enterprise transformation programs.
Strong AI and automation mindset.
Excellent stakeholder management skills.
Ability to manage cross-functional and distributed teams.
Strategic thinking with strong execution capabilities.
Excellent communication and presentation skills.

Education

Media Domain

Bachelor's Degree in Computer Science, Information Technology, Artificial Intelligence, or related discipline (Mandatory)
Master's Degree (Preferred)

Trust & Safety

Bachelor's Degree in any discipline (Technology/Analytics preferred)

Ideal Candidate

We're looking for professionals who have successfully delivered transformation initiatives through AI, automation, process optimization, and operational excellence while partnering with business leaders to build scalable solutions.

Important Notes

Ex-TCS Employees are not eligible to apply.
PAN Card and Date of Birth are mandatory for profile creation.

Role

Engineering - Software

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

IT Software/Hardware

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