OTC Analyst – Billing & Cash Applications
Gratitude IncOTC Analyst – Billing & Cash Applications
Job Description
Key Skills
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Location: Chennai
Experience: 3–8 Years
Salary: Up to ₹9 LPA
Band: BPO 2/3
Job Summary
We are hiring an experienced OTC (Order-to-Cash) Analyst to manage end-to-end billing, invoicing, cash application, accounts receivable support, and collections activities. The ideal candidate should have strong OTC process knowledge, experience working with ERP systems, and the ability to ensure timely cash application, accurate billing, and effective receivables management.
Key Responsibilities
Manage end-to-end Order-to-Cash (OTC) processes.
Generate and validate customer invoices accurately and on time.
Process and reconcile customer payments through cash application activities.
Support collections and follow up on outstanding receivables.
Investigate and resolve customer billing disputes promptly.
Perform account reconciliations and maintain accurate Accounts Receivable records.
Monitor unapplied cash and ensure timely resolution.
Prepare OTC reports, dashboards, and month-end close activities.
Collaborate with Finance, Sales, Customer Service, and Treasury teams.
Ensure compliance with financial controls and company policies.
Identify opportunities for process improvements and automation.
Required Skills
Strong knowledge of Order-to-Cash (OTC) processes.
Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or NetSuite.
Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, Power Query preferred).
Strong analytical and problem-solving abilities.
Experience in Billing, Cash Applications, and Accounts Receivable.
Knowledge of reporting, reconciliations, and financial controls.
Good communication and stakeholder management skills.
Good to Have
Knowledge of cash management and banking processes.
Experience in Shared Services or Global Business Services (GBS).
Understanding of financial controls and compliance.
Process improvement and automation experience.
Key Performance Indicators (KPIs)
Billing accuracy rate.
Cash application accuracy and timeliness.
Unapplied cash percentage.
Reduction in aged receivables.
Collection effectiveness.
Month-end close timeliness.
Customer dispute resolution turnaround time.
Educational Qualification
Minimum 15 years of regular full-time education (10+2+3).
Bachelor's degree in Finance, Accounting, Commerce, or a related field.
Eligibility
Experience: 3–8 years in OTC/Billing/Cash Applications/Accounts Receivable.
Ex-TCS employees are not eligible.
PAN and Date of Birth (DOB) are mandatory for profile creation.
Role
Accounts Receivable
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Accounting / Tax / Company Secretary / Audit
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