Procure to Pay support and Dispute Management Analyst

Gratitude Inc

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3 days ago

Procure to Pay support and Dispute Management Analyst

1-5 Year(s)

50 - 55 Thousand p.m

Bangalore

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Job Description

Key Skills

Strong handson experience in P2P / Accounts Payable operations Working knowledge of P2P systems Knowledge of einvoicing models and invoice validation rules

24 candidate(s) have already applied for this Job. Apply now

Location: Bangalore

Experience: 1 to 5 Years

Band: BPO 1/2

Job ID: 407211

SKILL:

 Strong hands-on experience in P2P / Accounts Payable

operations

 Experience handling supplier invoice queries and disputes

 Knowledge of einvoicing models and invoice validation rules

 Working knowledge of P2P systems (e.g., Coupa, SAP AP,

Ariba, Oracle iSupplier – exposure to any is acceptable)

 Good command of Excel for tracking, reconciliation, and

reporting

 Strong problemsolving and analytical skills

 Clear and professional communication with suppliers and

internal stakeholders

 Ability to work in a highvolume, SLAdriven environment

 Attention to detail and strong followthrough on dispute closures

 Confidence to manage escalations independently

Excellent Communication Skills (verbal & written)

 Problem solving

 Client engagement management

 Analytical thinking

RESPONSIBILITIES

 Serve as the firstlevel and secondlevel support for supplier

queries related to invoices, payments, and P2P system usage.

 Manage supplier inquiries through email inboxes, ticketing

tools, or P2P portals, ensuring timely and accurate

responses.

 Provide guidance to suppliers on invoice submission

methods, status tracking, and common rejections.

 Maintain strong SLAs, First Touch Resolution (FTR), and

customer satisfaction benchmarks.

 Handle invoice disputes endtoend, including price

mismatches, quantity variances, tax errors, duplicate invoices,

and missing references.

 Coordinate with Procurement, AP, and Business teams to

investigate and resolve disputes.

 Track dispute aging, follow up with stakeholders, and ensure

closure within agreed timelines.

 Document root causes and contribute to repeat issue

reduction initiatives

 Support suppliers using einvoicing channels (portal, network,

or direct integration).

 Assist suppliers in onboarding and stabilizing einvoicing

adoption to improve touchless processing rates.

Support bulk or mass invoice upload activities, including

validation of templates and data completeness.

ROLE:

 The P2P System Support & Invoice Dispute Management

 Analyst is responsible for endtoend support of

supplierfacing P2P queries, including invoice status

inquiries, invoice dispute resolution, einvoicing channel

support, and bulk invoice upload support.

 The role acts as a key interface between suppliers,

Accounts Payable, Procurement, and system teams,

ensuring accurate resolution, adherence to SLAs, and smooth

invoice processing within the P2P platform.

id - 414117

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Role

Account & Financial Services

Timings

Day Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Evangeline Ugwumba

Recruiter - Gratitude Inc

NA, nigeria

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