Quality Analyst

Gratitude Inc

1374 Views

17 hours ago

Quality Analyst

1-2 Year(s)

₹ 3 - ₹ 5 Thousand p.a

Mumbai, Navi Mumbai

Job Description

Key Skills

BPO Voice Process Quality Analyst skills

25 candidate(s) have already applied for this Job. Apply now

Description / Requirements

IRING FOR QUALITY ANALYST (VOICE BACKGROUND)

Roles and Responsibilities

Daily Call Monitoring as per the Quality Audit Template

Sharing Required Feedback with FTE’s

Motivating FTE’s to improve Quality Scores

Coaching & Training on CQ Parameters

Maintaing CQ Audit Data Base

Reports & Process CQ Audits to be shared with Management

Identify Root cause & provide solutions

Desired Candidate Profile

Graduate + 1-2 years proven experience as QA

Proficiency in English

Ready to work in Domestic BPO

Problem Solving & ready to do attitude

Customer Centric Skills

Role

Analytics Manager

Timings

Flexible (Permanent)

Industry

Advertising / PR / MR / Events

Work Mode

Process

Voice

Functional Area

Analytics & Business Intelligence

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

John Mutebi

Recruiter - Gratitude Inc

NA, kenya

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