Senior Support Analyst
Gratitude IncSenior Support Analyst
Job Description
Key Skills
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Role Title: Senior Support Analyst
Location: Bangalore(preferred), Gurgaon (secondary)
Working Hours: UK & US hours
Years of Experience: 6 – 8 years
Role Purpose: To be part of dedicated Product Consulting team to support BAU activities and future business initiatives. Support the Product usage and develop operational processes around the same.
Required Qualification:
Mandatory
- Engineering or IT Degree.
- Strong fundamentals in RDBMS - PL/SQL, SQL SERVER 2008/2012/2016 (T-SQL) and exposure to deployment/source control tools (Jenkins/Octopus & SVN/GIT/TFS)
- Basic understanding of Capital Markets / Asset Management Operations / Investment Banking
Added Advantage
- MS certification in SQL/Oracle
- Basic Capital Markets/Functional certifications
Skills Knowledge:
Mandatory
Personal) Problem-solving and Analytical skills
(Personal) Verbal and written communication skills
(Technical) Strong fundamentals in Relational Database Management System - PL/SQL, SQL SERVER 2008/2012/2016 (T-SQL)
(Personal) Team management abilities
(Functional) Basic understanding of Capital Markets/Investment Banking/B&F
(Personal) Vibrant and enthusiastic with a ‘Can-do’ attitude
Added Advantage
- (Functional) Awareness to Mifid 2/DFA/EMIR regulation
- (Technical) Advanced Excel skills and VBA
Deliverables and Tasks:
- Collaborate with the Product Management/Implementation team and contribute towards the stability and vision of the application based on the feedback from the end users and studying the industry trend.
- Lead technical implementations projects for new Clients and work on new client requirements with implementation team.
- Be the Product Owner and respond to business queries from Asset Managers and Brokers from technical as well as functional perspectives.
- Work with development and testing teams in new product development and existing product enhancements.
- Coordinate with the Asset Managers and CSA Brokers for understanding their requirements and work on client specific requirements for Data/Configuration changes involving complex SQL scripting.
- Ensure application uptime and smooth running of the application by addressing application issues.
- Troubleshoot, investigate and resolve Data/Application/API issues and errors reported by Users.
- Peer review SQL code and mentor colleagues with less SQL experience.
- Utilise change /release management systems effectively
- Implement changes and improvements to the procedures and processes to cope with a rapidly evolving system environment.
- Conduct Demo/Trainings for clients & develop knowledge bases and in-depth documentation.
- Aspire to take responsibility of leading the team over the period, owning the process, and mentoring the team members with an open mindset to steer Team’s growth.
Role
System Analyst
Timings
US-Type Shift ()
Industry
IT-Software / Software Services
Work Mode
NA
Process
Semi-Voice
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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