TCS Multiple Language: Danish, Norwegian and Swedish
Gratitude IncTCS Multiple Language: Danish, Norwegian and Swedish
Job Description
Key Skills
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Knowledge and Skills
• Eager to learn product, process knowledge and improve language skills, making the effort, flexible and open for new tasks.
• Completes tasks independently, in good quality and within the given timeframe, complying with deadlines.
• Responding to customer requests and contacting customers by e-mail and/or phone based on language skills about card and customer account maintenance, advising about company campaigns, answering general company and its products-related questions, taking complaints and cash claims, issue registration and resolution in SNOW.
• Ability to improve language skills by 1 level based on Common European Framework Reference (CEFR) in 6 to 12 month.
• Intermediate level of required language skills, written and spoken (B1-B2).
• Ability to learn quickly, task and system understanding.
• Ability to switch between different tasks rapidly.
• Computer literate.
• Relevant Experience – 0+ years
• Education - Secondary school graduate or higher education student/graduate, intermediate level of a specific set of languages.
• 4 language resource requirements. 1 each for Polish, Danish, Norwegian and Swedish
Additional Details:
• Shift Time: 24 *7.
• Associate should be flexible for split week offs.
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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