Team Leader for US Banking Process
Gratitude IncTeam Leader for US Banking Process
Job Description
Key Skills
165 candidate(s) have already applied for this Job. Apply now
Apply for TCS a top company and a brand.
This Vacancy is for TCS- Goregaon East
Responsible for maintaining discipline and absenteeism of team on the floor.
• Responsible for staff retention within the team.
• Coordination between Managers and Team Members.
• Ensure prompt and accurate service and achievement of targets.
• Responsible for Team Building & Implementation of Processes
• Team handling and Mentoring.
• Performance feedback session to be provided to agents.
• Analyze various reports including process dashboards & team performance reports.
• Should have working knowledge of AHT and WFM.
• Primary focus on achieving SLA.
• Motivating associates through effective management, career development & implementation of reporting mechanism.
• Timely Submission of Operations Review
• Preparing roster and manage shrinkage
• Conduct audits & share feedback with team members
• Monitor team performance and report on metrics
• Good analytical skills, expertise in MS Excel
Need 1 year of TL Experience on papers atleast in International Voice Process
Salary package 5 LPA to 5.5 LPA
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
6 - 15 Year(s)
₹ 70 - ₹ 100 Thousand p.m
Mumbai, India
1 - 5 Year(s)
Confidential
Kolkata, India
Contractual Lifecycle management Analyst
Gratitude Inc2 - 4 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Bangalore, India
Lead German Language Processor (HRO + German)
Gratitude Inc8 - 10 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Bangalore, India
Customer Service representative -Mandarin Language
Gratitude Inc1 - 8 Year(s)
₹ 70 - ₹ 78 Thousand p.m
Bangalore, India
Contractual Lifecycle management Analyst
Gratitude Inc2 - 4 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Bangalore, India
Master Data Management Asst Manage
Gratitude Inc7 - 10 Year(s)
₹ 82 - ₹ 95 Thousand p.m
Chennai, India
Portuguese Translator and AP Analyst - Delhi
Gratitude Inc2 - 10 Year(s)
Confidential
Delhi, India
HR Specialist – Employee Relations & Case Management
Gratitude Inc5 - 8 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Mumbai, India
Role: Senior FP&A Analyst – Banking
Gratitude Inc5 - 15 Year(s)
₹ 1.1 - ₹ 1.25 Lacs p.m
Noida, India