Team Leader – International Voice Process | Goregaon East
Gratitude IncTeam Leader – International Voice Process | Goregaon East
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
About the Role
Join a top global brand as a Team Leader in an International Voice Process. You will lead a team of customer service associates, drive operational performance, ensure SLA achievement, manage team productivity, and support employee development while maintaining high service quality.
Qualifications
Minimum 1 year of Team Leader experience on paper in an International Voice Process
Experience handling team performance, coaching, and mentoring
Strong understanding of AHT, WFM, SLA management, roster planning, and shrinkage management
Experience conducting performance reviews, audits, and feedback sessions
Good analytical skills with strong proficiency in MS Excel
Excellent communication and leadership skills
Benefits
Salary package of ₹5–5.5 LPA
Opportunity to work with a top global company and recognized brand
Career growth in operations and people management
Exposure to a dynamic international voice environment
Eligibility
Only candidates with at least 1 year of Team Leader experience (on paper) in an International Voice Process will be considered.
Experience in team handling, SLA management, AHT, WFM, roster planning, shrinkage management, audits, and performance management is mandatory.
Apply Now
If your profile reflects the non-negotiable qualifications, send your updated CV for review.
Please include the following details:
Highest Educational Attainment
Years of Team Leader Experience (on paper) in an International Voice Process
Team Size Managed
Experience with AHT, WFM, SLA, and Shrinkage Management (Yes/No)
MS Excel Proficiency (Basic/Intermediate/Advanced)
Current/Last CTC
Expected CTC
Notice Period
Current Location
Role
Account Manager
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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