Trainer Services
Gratitude IncTrainer Services
Job Description
Key Skills
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Role: Trainer
Location: Mumbai
Grade: BPO 3
Mandatory: Relevant Google Product Experience
Contractual Services: Trainer Services
Google Product Certification: Google Cloud Associate Cloud Engine
Responsibilities:
Training Session & Onboarding Coordination:
- Plan and schedule training sessions focused on technical incident ownership, resolution, and communication skills, including room bookings and virtual meeting setup.
- Coordinate all logistical arrangements for technical training delivery, ensuring necessary resources and tools are available.
- Manage the distribution of technical training materials and access credentials to participants.
- Manage logistical aspects of technical onboarding, including system access and introductions to relevant teams.
Program Administration & Reporting:
- Create and manage user account access on learning platforms relevant to technical training programs. Troubleshoot user access issues.
- Track participant attendance and progress in technical training and onboarding programs.
- Gather and analyze training data related to technical programs (participation, feedback, assessment scores).
- Generate reports on the effectiveness of technical training and its impact on key metrics (e.g., time to proficiency in incident resolution).
Continuous Improvement (Learning Programs):
- Analyze feedback and performance data to identify specific training gaps related to technical incident management and develop targeted interventions.
- Evaluate the effectiveness of technical training programs and identify areas for continuous improvement and optimization of content and delivery.
- Contribute to the development and refinement of internal knowledge bases and training resources based on program feedback and evolving needs.
Skills & Competencies:
• Proven ability to plan, organize, and execute learning and development programs effectively.
• Ability to gather, track, and analyze training-related data to identify trends and insights.
• Experience in using and navigating learning platforms for user management, content administration, and reporting.
• Meticulous in managing program details, schedules, and resources to ensure smooth execution.
• Identifying and resolving logistical or administrative challenges that may arise during program delivery.
• Commitment to providing a positive and effective learning experience for participants.
• Ability to manage multiple tasks and deadlines effectively in a fast-paced environment.
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Role/Skill: Trainer
Location: Bangalore
Experience: 5-8 Years
Band: BPO 3
Salary: Up to 9 LPA
Job ID: 415060
Job Description
SN Required Information Details
1 Role - Trainer
2 Required Technical Skill Set- ServiceNow experience all modules ITxm
3 No of Requirements ServiceNow Certification
4 Desired Experience Range 7+ Years in ServiceNow
5 Location of Requirement India – Bangalore
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Core Responsibilities
The Trainer will be responsible for designing and delivering
training programs on the ServiceNow platform, enabling associates to
build strong technical and functional expertise across modules such as
ITSM, ITOM, HRSD, and CSM.
Role
Technical Trainer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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